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I am extremely impressed with our floor support, QA reviewer, supervisor, and project manager. Anytime we have agent issues they are quick to help train agents or point out how we can help agents to make the team stronger!
Access Center Training and Curriculum Specialist
I am very impressed with the CCD team, especially management. Working in different time zones can often be difficult, but having amazing supervisors and project managers makes communication with the agents so much easier...
Access Center Trainer
The quality and care they have put into the work is unmatched. Their communication and transparency have been a huge factor in our success.
Manager of Customer Experience
Regional Diagnostic Imaging Center Chief Operating Officer“Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”
Top 5 Radiology Brand in the U.S. Administrative Operations Manager“CCD’s Business Intelligence is probably one of the best things they’ve done. They’re good at keeping everyone aligned with KPIs and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. “
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Top 5 Radiology Brand in the U.S. Director of Imaging“CCD Health helped us realize $4.4 million extra in revenue last year. We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model to understand call seasonalities and the correct number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million extra in revenue last year.”
4 Million+
Patient appointments are scheduled per year.
92%
Inbound calls answered in less than a minute
40%
In administrative and back-office cost savings
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Scalable & flexible
Patient support
service
Tailor your Radiology patient support solutions to meet your staffing, training, onboarding, and division of duty requirements. Then quickly scale up and down according to demand.
Experienced, knowledgeable specialists
For more than 10 years, more than 250 imaging centers like yours have relied on CCD Health for exceptional Radiology patient scheduling.
Workforce optimization
and business
intelligence
Get the most from your workforce with advanced forecasting, scheduling optimization, and real-time management of your agents.
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