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Customer Care Advisor

Site:Santo Domingo or Santiago

Job Description:

The customer service agent assists clients with their inquiries regarding products or services. The CSR will handle a constant flow of inbound and/or outbound calls ensuring the resolution of the client’s inquiry while providing outstanding customer support. The CSR will need to memorize and interpret scripts to better assist the client.

Responsibilities:- Memorize and interpret scripts for products and services and keep them handy for reference
during calls.
- Order intake.
- Build rapport with clients while ensuring the customer’s issue/inquiry is resolved.
- Achieve daily personal/team qualitative and quantitative goals, while providing exceptional
customer service.
- Identify opportunities to sell or upsell products and/or services.

Requirements:- High School diploma
- Advanced English
- Ability to multitask
- Time management
- Customer service orientation
- Strong active listening skills
- Excellent computer skills
- Valid ID (Cedula or Passport; we do not accept expired documents)

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