CCD | Medical Call Center

Health-specific quality services: outsourcing is more cost-effective than hiring in-house, plus you can access a larger pool of radiology specialized professionals.

Tech solutions and consulting: CCD offers BI and machine learning (ML) solutions designed to optimize call processes and operations.

Guaranteed flexibility: with CCD, you can scale up or down contact center services based on your practice's specific needs.

Better customer experience: a radiology-specialized call center will provide better first-touchpoint metrics such as customer satisfaction, net promoter scores, and average handle time.

Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”

We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model that allowed us to understand call seasonalities and the right number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million dollars extra in revenue last year.”

Scheduling for outpatient radiology centers.

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Appointment Scheduling Services for Healthcare Centers

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Working with 4 of the top 7 Radiology centers in the U.S.

4 of 7

+4,000,000

HIPAA and SLA compliant

What our customers say

Scheduling efficiency for Radiology Centers