EXPERTS ROUNDTABLE
The ROI of effective outpatient scheduling
How streamlining your operations can lead to your healthcare center’s financial success - Part I.
Discover how optimizing your outpatient scheduling processes can revolutionize your organization's efficiency, profitability, and patient care.
During this engaging roundtable discussion, our esteemed panel of industry experts share invaluable insights and practical strategies to unlock the true potential of outpatient scheduling.
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Key insights
Part I
Economic and Healthcare Landscape in 2023: Understand the current economic and healthcare environment's impact on healthcare and radiology operations. Gain valuable insights into the challenges and opportunities that lie ahead.
Creating Business Sense: Learn how to boost your healthcare and radiology center's viability in a changing landscape. Explore innovative strategies to enhance revenue streams and ensure sustainability.
Financial Game of Scheduling: Go beyond merely responding to calls. Explore workflows, phone tree optimization, and efficiency-enhancing techniques to convert inquiries into successful appointments, benefiting both patients and your center.
Scheduling Efficiency Techniques: Unlock the secrets to getting appointments booked swiftly and seamlessly. Learn time-tested techniques to optimize scheduling processes and ensure smooth patient experiences.
Is this your first time outsourcing?
Unravel the science behind Healthcare Business Process Outsourcing and contact centers. Discover how outsourcing can streamline your operations, improve patient interactions, and drive growth:
- Understand the critical role of healthcare appointment specialists at the phone. Gain insights into effective staffing processes and comprehensive training methods to handle patient interactions skillfully.
- Discover the direct correlation between first interactions on the phone, efficient scheduling, and overall patient satisfaction.
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Explore the potential of data analytics in streamlining healthcare operations. Learn how to harness data effectively to make informed decisions and drive transformative changes.
Take the first step towards your Healthcare Center's financial success!
Meet the speakers
Raúl Bueno
Raul designs engaging curricula, covering essential topics such as customer service, communication strategies, and problem-solving techniques. He fosters a collaborative and supportive learning environment where employees thrive under his guidance.
As a Training Director at CCD, Raúl consistently demonstrates a keen eye for detail, ensuring that training materials are up-to-date, engaging, and aligned with Healthcare industry best practices.
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Carol Gonzalvo
Carol plays a pivotal role in ensuring the smooth and efficient functioning of the organization.
As a Sr Director of Operations, Carol oversees various operational functions, including workforce management, process improvement, and performance analytics. Her keen attention to detail and analytical approach enables her to identify areas for improvement and implement effective strategies.
Tomás Bisonó
Tomás holds an MBA in Operations and is a trusted advisor, process improvement expert, author, and blogger.
Tomás's dedication to delivering outstanding results is evident in his meticulous problem-solving approach and commitment to exceeding client expectations. He works closely with cross-functional teams to identify opportunities for improvement and implement tailored solutions that drive customer success.
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