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Building an in-house team of patient support representatives, managers, and Q&A specialists in-house is rarely cost-efficient, and your staff often lacks experience with patient appointment scheduling, engagement, and other medical best practices.

 

Find out how your healthcare organization can benefit from an outsourced business provider in CCD Health

PJ-V3 STEP 1

 

Patient Journey starts here.

PJ-V3 STEP 2

 

Enter patient information, medical histories, and treatment plans into EHR systems with high accuracy

PJ-V3 STEP 3

 

CCD's No-show predictive model leverages advanced analytics and machine learning to predict and mitigate patient no-shows accurately.

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Verify patient insurance eligibility and benefits before appointments. 

PJ-V3 STEP 5

The patient then meets with their healthcare provider for the scheduled appointment or diagnostic study. 

PJ-V3 STEP 6

Our coding team documents the visit, translating medical services into standardized codes. Then, it moves to billing, where we submit the claim and do follow-up to minimize financial delays for the patient and the center.

Discover Our Medical Call Center Solutions

At CCD Health, we understand that effective communication is the backbone of exceptional patient care. Our medical call center services are specifically designed to support healthcare providers in managing patient interactions, appointment scheduling, and inquiries with precision and care. Whether you’re a small practice or part of a more extensive healthcare system, our team of dedicated professionals is committed to delivering superior service that aligns with the unique needs of your medical practice. 

 

Multispecialty Healthcare Centers

Multispecialty Healthcare Centers

 

Let us help you optimize operations, improve team collaboration, and ultimately elevate the standard of care across all specialties in your healthcare system.

 

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Radiology Centers

 

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Gastroenterology Centers

 

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Oncology Centers

 

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Orthopaedic Centers

 

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Turn patient
support into your main advantage

Lower your patient no-show rates, increase resource utilization and promote efficiency at your medical center with best practices and advanced analytics tailored for healthcare.

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1,000,000 +

Patient appointments scheduled/quarter

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92%

Calls answered in less than a minute

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1000+

Care specialists

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100%

HIPAA and SLA compliant

Reduced abandoned calls. Improved patient experience. 

Drive more revenue by reducing patient no-shows and improving patient satisfaction, with the leading healthcare call center for U.S.-based radiology and medical centers.

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Patient Scheduling

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Insurance Verification

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Contact Center Workforce Management and Staffing

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Medical Data Entry

 

 

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Claims Submissions

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Prior-Authorizations

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Medical Data Entry

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Patient Contact Data Analytics

Supporting the top
healthcare centers
and hospitals across the U.S.

“We definitely accelerated with CCD. The biggest thing for me is that having an outsourced patient support group forced us to fast-track a lot of the things I wanted to do initially, like standardizing our patient scheduling and intake processes.”

CCD Health customer Radiology provider

“Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”

CCD Health customer Radiology provider

“CCD’s Business Intelligence is probably one of the best things they’ve done. They’re good at keeping everyone aligned with KPIs and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. “

CCD Health customer Radiology provider