Our expertise and experience are the leading drivers of your success. Our team works alongside our clients to ensure your expectations are being met.

Healthcare and radiology BPO

Kalil Diaz


Kalil is a graduate of the Yale School Management and Concordia University. Before joining CCD, Kalil was managing partner at Amergent Capital and a lending manager at GE Capital.


Valerie Grullon


Valerie is an Organizational Psychologist, with a master’s degree in Strategic Direction of Human Resources. She is a certified Executive Coach and Founded her HR consulting firm in 2015. She has Extensive experience in corporate and field Human Resources locally and internationally.

CFO- William Harper Heinsen

William Harper Heinsen


Prior to joining CCD, William worked in corporate investment banking at CitiBank. He received his undergraduate degree from Concordia University and his MBA from the University of Toronto.

CCD's VP of Operations

Lilliam McCann

Sr. VP of Operations and IT Services

Lilliam holds an undergraduate degree in organizational psychology, as well as a master’s degree in management and productivity from the Universidad APEC. She was the director of operations at Synergies before joining CCD.

CCD's VP of Technology Services

Edison Sepúlveda

VP of Product Innovation

Edison received his undergraduate degree in information technology and an MBA from Barna Business School. Before joining CCD, he worked as a consultant at EY (Ernst & Young).

Will Scott-1

Will Scott

VP of Business Development

Will is an influential Radiology business leader with over 15 yrs of sales and Radiology management experience. Before joining CCD, Will worked as the VP of Sales at a medical imaging solutions software company. He has a master's degree in Healthcare Management.

Luis Arocha

Luis Arocha

VP of Customer Success

Luis received his undergraduate degree in Chemistry at Universidad Nacional Pedro Henriquez Ureña and has a Master of Science from North Carolina State University. Before joining CCD in 2015, he was involved in the export of agricultural products to Europe and the US for 15 years.

call center outsourcing

Carlos Ziegenhirt

Founder & Chief Advisor

Carlos has extensive experience in the call center industry. Prior to co-founding CCD, he helped start another call center, SkyMax Dominicana. Carlos received his undergraduate degree from Manhattanville College in New York.

Transform your outpatient center with our Healthcare BPO services

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