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Our expertise and experience are the leading drivers of your success. Our team works alongside our clients to ensure your expectations are being met.

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Kalil Diaz


Kalil is a graduate of the Yale School Management and Concordia University. Before joining CCD, Kalil was managing partner at Amergent Capital and a lending manager at GE Capital.

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Carlos Ziegenhirt

Founder & Chief Advisor

Carlos has extensive experience in the call center industry. Prior to co-founding CCD, he helped start another call center, SkyMax Dominicana. Carlos received his undergraduate degree from Manhattanville College in New York.

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William Harper Heinsen


Prior to joining CCD, William worked in corporate investment banking at CitiBank. He received his undergraduate degree from Concordia University and his MBA from the University of Toronto.

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Valerie Grullon

VP of Corporate Services

Valerie is an Organizational Psychologist, with a master’s degree in Strategic Direction of Human Resources. She is a certified Executive Coach and Founded her HR consulting firm in 2015. She has Extensive experience in corporate and field Human Resources locally and internationally.

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Lilliam McCann

VP of Operations

Lilliam holds an undergraduate degree in organizational psychology, as well as a master’s degree in management and productivity from the Universidad APEC. She was the director of operations at Synergies before joining CCD.

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Edison Sepúlveda

VP of Technology Services

Edison received his undergraduate degree in information technology and an MBA from Barna Business School. Before joining CCD, he worked as a consultant at EY (Ernst & Young).

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Will Scott

VP of Business Development

Will is an influential Radiology business leader with over 15 yrs of sales and Radiology management experience. Before joining CCD, Will worked as the VP of Sales at a medical imaging solutions software company. He has a master's degree in Healthcare Management.

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