outsourced call center services

Provide seamless customer care that improves service quality and drives bottom-line results into your organization. Customer satisfaction is at the core of a successful, growing business, and we’re here to provide high-quality customer support backed by business intelligence and highly educated representatives flexible to your company’s current and long-term needs.

Words from CCD Omni Customers

“CCD Operates as an extension of our business, which ultimately exceeded our expectations by helping our internal Customer Service team to deliver a premium user experience in the areas of customer satisfaction and quality. CCD's management focus on data-driven continuous improvements and quality, enabled our growth as we scaled into new geographies.

Steve Robinson Chief Operating Officer at Gobble Inc

“Great experience partnering with the CCD team. Their willingness to go the extra mile is immeasurable!”

Don Hilliard VP of Customer Success at ProPoint Solutions

“I have worked closely with CCD for more than seven years. I can honestly say that their operational excellence is only surpassed by the quality and integrity of their management team. I would not hesitate to recommend them to anyone seeking a first-class operation to care for their customers.”

Andy Bosko Chief Executive Officer, Skybridge Americas

“It is rare to find an emerging firm that has made so many good choices in technology, personnel, philosophy, and client focus. I am proud to be considered a believer in CCD's ability. This company's attention and compliance efforts, needed by outsourcers today, is remarkable.”

Tim Searcy Former President at American Teleservices Association

Award-winning contact center and
omnichannel BPO

Reduce customer churn, improve loyalty and referrals, and drive revenue with the leading nearshore call center for modern organizations.

outsource call center services

Customer Experience and Touchpoint Management

inbound call center outsourcing companies

Voice, Email, and Chat Support

omnichannel calll center outsourcing

Survey Outreach

ico-tech

Technical Service Solutions

omni outsourced call center services

Claims Processing and Review

workforce management solutions

Returns, Refunds and Recalls

Call center value. In-house expertise.

omnichannel call center
Flexible, scalable customer support

 

Your customer care programs impact all aspects of your business, including your bottom line. Invest in a customized support solution you can adjust to meet your operational needs, and scale up or down to meet demand.

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Affordable, high-quality care

 

For more than 10 years, companies like yours have relied on CCD for exceptional contact center support. CCD agents are highly educated and familiar with American cultures, so your customers will feel comfortable and connected.

contact centers omni
Applicable analytics and customer data

 

Backed by business intelligence and machine learning, you can monitor and improve customer experience KPIs. Quickly gather call and activity data to scale your team, optimize customer satisfaction, and improve your bottom line.

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