Provide seamless customer care that improves service quality and drives bottom-line results into your organization. Customer satisfaction is at the core of a successful, growing business, and we’re here to provide high-quality customer support backed by business intelligence and highly educated representatives flexible to your company’s current and long-term needs.
Words from CCD Omni Customers
Steve Robinson Chief Operating Officer at Gobble Inc“CCD Operates as an extension of our business, which ultimately exceeded our expectations by helping our internal Customer Service team to deliver a premium user experience in the areas of customer satisfaction and quality. CCD's management focus on data-driven continuous improvements and quality, enabled our growth as we scaled into new geographies.
Don Hilliard VP of Customer Success at ProPoint Solutions“Great experience partnering with the CCD team. Their willingness to go the extra mile is immeasurable!”
Andy Bosko Chief Executive Officer, Skybridge Americas“I have worked closely with CCD for more than seven years. I can honestly say that their operational excellence is only surpassed by the quality and integrity of their management team. I would not hesitate to recommend them to anyone seeking a first-class operation to care for their customers.”
Tim Searcy Former President at American Teleservices Association“It is rare to find an emerging firm that has made so many good choices in technology, personnel, philosophy, and client focus. I am proud to be considered a believer in CCD's ability. This company's attention and compliance efforts, needed by outsourcers today, is remarkable.”
Customer Experience and Touchpoint Management
Voice, Email, and Chat Support
Survey Outreach
Technical Service Solutions
Claims Processing and Review
Returns, Refunds and Recalls
Flexible, scalable customer support
Your customer care programs impact all aspects of your business, including your bottom line. Invest in a customized support solution you can adjust to meet your operational needs, and scale up or down to meet demand.
Affordable, high-quality care
For more than 10 years, companies like yours have relied on CCD for exceptional contact center support. CCD agents are highly educated and familiar with American cultures, so your customers will feel comfortable and connected.
Applicable analytics and customer data
Backed by business intelligence and machine learning, you can monitor and improve customer experience KPIs. Quickly gather call and activity data to scale your team, optimize customer satisfaction, and improve your bottom line.
