Our Services

Radiology call center services

Check out CCD Health's tour below and see how we can help your Radiology business by providing exceptional patient experience, reducing overhead costs, and multiplying your profit margins.

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4 Million+

Patient appointments are scheduled per year.

1-1

92%

Inbound calls answered in less than a minute

2-1

40% 

In administrative and back-office cost savings

What CCD can do for you?

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Lower your patient no-shows and grow your radiology center with an effective outpatient appointment scheduling partner.

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Data from customers can be turned into a competitive advantage through world-class BI services and consulting.

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Deliver an outstanding customer experience at every touchpoint.

Optimize your Patient Experience

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Scalable & flexible
Patient support
service

 

Tailor your Radiology patient support solutions to meet your staffing, training, onboarding, and division of duty requirements. Then quickly scale up and down according to demand.

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Experienced, knowledgeable specialists

 

For more than 10 years, more than 250 imaging centers like yours have relied on CCD Health for exceptional Radiology patient scheduling.

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Workforce optimization
and business
intelligence

 

Get the most from your workforce with advanced forecasting, scheduling optimization, and real-time management of your agents.

Get started today!

Leading Radiology healthcare call centers in the U.S.

“Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”

Regional Diagnostic Imaging Center Chief Operating Officer

“CCD’s Business Intelligence is probably one of the best things they’ve done. They’re good at keeping everyone aligned with KPIs and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. “

Top 5 Radiology Brand in the U.S. Administrative Operations Manager

“CCD Health helped us realize $4.4 million extra in revenue last year. We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model to understand call seasonalities and the correct number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million extra in revenue last year.”

Top 5 Radiology Brand in the U.S. Director of Imaging

About CCD

CCD Health is a nearshore call center based in the Dominican Republic focusing on providing exceptional patient experiences. Our healthcare support specialists work as an extension of your teams to help you have the right schedulers at the right time with the right skill set to serve all of your appointments. Simply put, we help you recruit, train, and staff to yield higher revenue by avoiding missed appointments and dropped calls.

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Work at CCD

At CCD, we believe in providing better care that helps patients and clients alike. Our associates are at the forefront of everything we do. Whether it’s driving clients’ success, giving back to the community, or helping patients obtain attention efficiently and securely, our employees are always there. Our success is a direct result of our people who live and breathe our Core Values. Simply put, we believe in better lives.

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