Radiology Call Center Services
Check out CCD Health's tour below and see how we can help your Radiology business by providing exceptional patient experience, reducing overhead costs, and multiplying your profit margins.
The leading Radiology healthcare call center in the U.S.
Regional Diagnostic Imaging Center Chief Operating Officer
“Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”
Top 5 Radiology Brand in the U.S. Administrative Operations Manager
“CCD’s Business Intelligence is probably one of the best things they’ve done. They’re good at keeping everyone aligned with KPIs and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. “
Andy Bosko Chief Executive Officer, Skybridge Americas
“I have worked closely with CCD for more than seven years. I can honestly say that their operational excellence is only surpassed by the quality and integrity of their management team. I would not hesitate to recommend them to anyone seeking a first-class operation to care for their customers.
Chief Operating Officer Gobble
“CCD Operates as an extension of our business, which ultimately exceeded our expectations by helping our internal Customer Service team to deliver a premium user experience in the areas of customer satisfaction and quality. CCD's management focus on data-driven continuous improvements and quality, enabled our growth as we scaled into new geographies.
CCD Omni Customer Head of Customer Experience
“I ran an in-house team of 15 agents, and as my team grew, I needed to hire more customer success managers. Depending on seasonality and demand, I’d have to scale up, but then I’d have to let them go as operations and demand shifted. CCD helps me balance my workforce and cut out the constant hiring and firing process.”
VP of Customer Success ProPoint Solutions
“Great experience partnering with the CCD team. Their willingness to go the extra mile is immeasurable!”
Top 5 Radiology Brand in the U.S. Director of Imaging
“CCD Health helped us realize $4.4 million extra in revenue last year. We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model to understand call seasonalities and the correct number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million extra in revenue last year.”
CCD Health is a nearshore call center based in the Dominican Republic focusing on providing exceptional patient experiences. Our healthcare support specialists work as an extension of your teams to help you have the right schedulers at the right time with the right skill set to serve all of your appointments. Simply put, we help you recruit, train, and staff to yield higher revenue by avoiding missed appointments and dropped calls.
Optimize your Patient Experience
Work at CCD
At CCD, we believe in providing better care that helps patients and clients alike. Our associates are at the forefront of everything we do. Whether it’s driving clients’ success, giving back to the community, or helping patients obtain attention efficiently and securely, our employees are always there. Our success is a direct result of our people who live and breathe our Core Values. Simply put, we believe in better lives.Explore Careers
Call abandonment rate: how to measure and improve it in your radiology practice (+free calculator)
Abandoned calls are a common problem...