The leading healthcare and omnichannel contact center
Nation-wide radiology provider CCD Health customer“Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”
Nation-wide radiology provider CCD Health customer“CCD’s Business Intelligence is probably one of the best things they’ve done. They’re good at keeping everyone aligned with KPIs and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. “
Andy Bosko Chief Executive Officer, Skybridge Americas“I have worked closely with CCD for more than seven years. I can honestly say that their operational excellence is only surpassed by the quality and integrity of their management team. I would not hesitate to recommend them to anyone seeking a first-class operation to care for their customers.
Chief Operating Officer Meal Kit Delivery Company“CCD Operates as an extension of our business, which ultimately exceeded our expectations by helping our internal Customer Service team to deliver a premium user experience in the areas of customer satisfaction and quality. CCD's management focus on data-driven continuous improvements and quality, enabled our growth as we scaled into new geographies.
CCD Omni customer Meal Kit Delivery Company“CCD has the infrastructure, the experience, and the business intelligence we need. Their business intelligence department provided all of the customer and staffing data I could ever want. And if I didn’t know how to find it, they’d perform analysis and deliver the insights I needed.”
CCD Omni customer Head of Customer Experience“I ran an in-house team of 15 agents, and as my team grew, I needed to hire more customer success managers. Depending on seasonality and demand, I’d have to scale up, but then I’d have to let them go as operations and demand shifted. CCD helps me balance my workforce and cut out the constant hiring and firing process.”
VP of Customer Success Subscription Based Software Company“Great experience partnering with the CCD team. Their willingness to go the extra mile is immeasurable!”
1000+
Patient Care Specialists
5 Million
Patient Appointment Scheduled
92%
Calls answered in less than a minute
17
Awards
100%
HIPAA and SLA compliant
PCI
Certified
40%
Reduced Workforce Cost
30%
Profit margin growth
Scalable, flexible
customer support
service
Tailor your patient support solution to meet your staffing, training, and onboarding. Then scale up and down according to demand and seasonal changes.
Experienced, knowledgeable representatives
For more than ten years, medical centers like yours have relied on CCD for exceptional medical and omnichannel customer engagement.
Workforce optimization
and business
intelligence
Get the most from your workforce with advanced forecasting, scheduling optimization, and real-time management of your agents.
