The leading healthcare and omnichannel contact center

“Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”

Nation-wide radiology provider CCD Health customer

“CCD’s Business Intelligence is probably one of the best things they’ve done. They’re good at keeping everyone aligned with KPIs and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. “

Nation-wide radiology provider CCD Health customer

“I have worked closely with CCD for more than seven years. I can honestly say that their operational excellence is only surpassed by the quality and integrity of their management team. I would not hesitate to recommend them to anyone seeking a first-class operation to care for their customers.

Andy Bosko Chief Executive Officer, Skybridge Americas

“It is rare to find an emerging firm that has made so many good choices in technology, personnel, philosophy, and client focus. I am proud to be considered a believer in CCD's ability. This company's attention and compliance efforts, needed by outsourcers today, is remarkable.

Tim Searcy Former President American Teleservices Association

“CCD Operates as an extension of our business, which ultimately exceeded our expectations by helping our internal Customer Service team to deliver a premium user experience in the areas of customer satisfaction and quality. CCD's management focus on data-driven continuous improvements and quality, enabled our growth as we scaled into new geographies.

Steve Robinson Chief Operating Officer at Gobble Inc

“CCD has the infrastructure, the experience, and the business intelligence we need. Their business intelligence department provided all of the customer and staffing data I could ever want. And if I didn’t know how to find it, they’d perform analysis and deliver the insights I needed.”

CCD Omni customer Meal Kit Delivery Company

“I ran an in-house team of 15 agents, and as my team grew, I needed to hire more customer success managers. Depending on seasonality and demand, I’d have to scale up, but then I’d have to let them go as operations and demand shifted. CCD helps me balance my workforce and cut out the constant hiring and firing process.”

CCD Omni customer Head of Customer Experience

“Great experience partnering with the CCD team. Their willingness to go the extra mile is immeasurable!”

Don Hilliard VP of Customer Success at ProPoint Solutions

About Contact Centers Dominicana

Contact Centers Dominicana is a nearshore call center based in the Dominican Republic focusing on providing exceptional customer and patient experiences. Our agents work as an extension of your teams to implement intelligent processes backed by machine learning and business intelligence. Simply put, we help you turn your customer experience into a competitive advantage and grow your business.

outsource inbound call center services

500+

Patient Care Specialists

best call center outsourcing companies

750.000

Appointments scheduled per quarter

customer service call center outsourcing

92%

Calls answered in less than a minute

outsourced call center

17

Awards

Hippa

100%

HIPPA and SLA compliant

PCI

PCI

Certified

lower-workforce-cost

15%

Lower workforce costs

profit-margin-grow

30%

Profit margin growth

Optimize your Customer Experience

medical call center
Scalable, flexible
customer support
service

 

Tailor your patient support solution to meet your staffing, training, and onboarding. Then scale up and down according to demand and seasonal changes.

customer service call center
Experienced, knowledgeable representatives

 

For more than ten years, medical centers like yours have relied on CCD for exceptional medical and omnichannel customer engagement.

contact center outsourced
Workforce optimization
and business
intelligence

 

Get the most from your workforce with advanced forecasting, scheduling optimization, and real-time management of your agents.

Get started today!

Work at CCD

At CCD, we believe in providing better care that helps patients and clients alike. Our associates are at the forefront of everything we do. Whether it’s driving clients’ success, giving back to the community, or helping patients obtain attention efficiently and securely, our employees are always there. Our success is a direct result of our people who live and breathe our Core Values. Simply put, we believe in better lives.

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