Our Services

What we do

We help multispecialty healthcare centers reduce costs while maintaining top-notch patient scheduling quality with our Healthcare-focused BPO services, ensuring improved efficiency and quality and saving you valuable resources.

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Scalable & flexible
Patient support
service

 

Tailor your Healthcare patient support solutions to meet your staffing, training, onboarding, and division of duty requirements. Then quickly scale up and down according to demand.

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Experienced, knowledgeable specialists

 

For more than 10 years, more than 250 imaging centers like yours have relied on CCD Health for exceptional Healthcare patient scheduling.

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Workforce optimization
and business
intelligence

 

Get the most from your workforce with advanced forecasting, scheduling optimization, and real-time management of your agents.

80%

Improvement

in Patient Scheduling Efficiency

50%
Reduction

in Abandoned Calls Within the First 3 Months

30
Days

for our clients to see tangible results

How we do it

Our services fully integrate with every top healthcare software

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Who we serve

Multispecialty Healthcare Centers

Multispecialty Healthcare Centers

 

Let us help you optimize operations, improve team collaboration, and ultimately elevate the standard of care across all specialties in your healthcare system.

 

outsourcing health information management

Radiology Centers

healthcare call center

Gastroenterology Centers

Hippa

Oncology Centers

healthcare call center

Orthopaedic Centers

Amplify Patient Care

How operational efficiency looks like

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Dramatic reduction in abandoned calls and improved patient retention
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Optimized appointment scheduling to maximize operational efficiency
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Free up valuable resources so you can focus on what truly matters: your patients

Our clients can say it better

I am very impressed with the CCD team, especially management.

Working in different time zones can often be difficult, but having amazing supervisors and project managers makes communication with the agents so much easier...

“CCD Health helped us realize $4.4 million extra in revenue last year. We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model to understand call seasonalities and the correct number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million extra in revenue last year.”

“CCD Health helped us realize $4.4 million extra in revenue last year. We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model to understand call seasonalities and the correct number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million extra in revenue last year.”

About CCD

CCD Health is a nearshore call center based in the Dominican Republic focusing on providing exceptional patient experiences. Our healthcare support specialists work as an extension of your teams to help you have the right schedulers at the right time with the right skill set to serve all of your appointments. Simply put, we help you recruit, train, and staff to yield higher revenue by avoiding missed appointments and dropped calls.

HIPAA compliant Healthcare BPO
 AS SEEN ON
 
AND OVER 350 NEWS SITES

Work at CCD

At CCD, we believe in providing better care that helps patients and clients alike. Our associates are at the forefront of everything we do. Whether it’s driving clients’ success, giving back to the community, or helping patients obtain attention efficiently and securely, our employees are always there. Our success is a direct result of our people who live and breathe our Core Values. Simply put, we believe in better lives.

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