Radiology call center services
Check out CCD Health's tour below and see how we can help your Radiology business by providing exceptional patient experience, reducing overhead costs, and multiplying your profit margins.
90% of our customers recommend our services
I am extremely impressed with our floor support, QA reviewer, supervisor, and project manager. Anytime we have agent issues they are quick to help train agents or point out how we can help agents to make the team stronger!
Access Center Training and Curriculum Specialist
I am very impressed with the CCD team, especially management. Working in different time zones can often be difficult, but having amazing supervisors and project managers makes communication with the agents so much easier...
Access Center Trainer
The quality and care they have put into the work is unmatched. Their communication and transparency have been a huge factor in our success.
Manager of Customer Experience
Regional Diagnostic Imaging Center Chief Operating Officer
“Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”
Top 5 Radiology Brand in the U.S. Administrative Operations Manager
“CCD’s Business Intelligence is probably one of the best things they’ve done. They’re good at keeping everyone aligned with KPIs and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. “
Top 5 Radiology Brand in the U.S. Director of Imaging
“CCD Health helped us realize $4.4 million extra in revenue last year. We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model to understand call seasonalities and the correct number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million extra in revenue last year.”
What CCD can do for you?
Lower your patient no-shows and grow your radiology center with an effective outpatient appointment scheduling partner.
Data from customers can be turned into a competitive advantage through world-class BI services and consulting.
Deliver an outstanding customer experience at every touchpoint.
Optimize your Patient Experience
CCD Health is a nearshore call center based in the Dominican Republic focusing on providing exceptional patient experiences. Our healthcare support specialists work as an extension of your teams to help you have the right schedulers at the right time with the right skill set to serve all of your appointments. Simply put, we help you recruit, train, and staff to yield higher revenue by avoiding missed appointments and dropped calls.
Work at CCD
At CCD, we believe in providing better care that helps patients and clients alike. Our associates are at the forefront of everything we do. Whether it’s driving clients’ success, giving back to the community, or helping patients obtain attention efficiently and securely, our employees are always there. Our success is a direct result of our people who live and breathe our Core Values. Simply put, we believe in better lives.Explore Careers
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