Radiology Call Center Services

Check out CCD Health's tour below and see how we can help your Radiology business by providing exceptional patient experience, reducing overhead costs, and multiplying your profit margins.

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The leading Radiology healthcare call center in the U.S.

“Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”

Regional Diagnostic Imaging Center Chief Operating Officer

“CCD’s Business Intelligence is probably one of the best things they’ve done. They’re good at keeping everyone aligned with KPIs and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. “

Top 5 Radiology Brand in the U.S. Administrative Operations Manager

“I have worked closely with CCD for more than seven years. I can honestly say that their operational excellence is only surpassed by the quality and integrity of their management team. I would not hesitate to recommend them to anyone seeking a first-class operation to care for their customers.

Andy Bosko Chief Executive Officer, Skybridge Americas

“CCD Operates as an extension of our business, which ultimately exceeded our expectations by helping our internal Customer Service team to deliver a premium user experience in the areas of customer satisfaction and quality. CCD's management focus on data-driven continuous improvements and quality, enabled our growth as we scaled into new geographies.

Chief Operating Officer Gobble

“I ran an in-house team of 15 agents, and as my team grew, I needed to hire more customer success managers. Depending on seasonality and demand, I’d have to scale up, but then I’d have to let them go as operations and demand shifted. CCD helps me balance my workforce and cut out the constant hiring and firing process.”

CCD Omni Customer Head of Customer Experience

“Great experience partnering with the CCD team. Their willingness to go the extra mile is immeasurable!”

VP of Customer Success ProPoint Solutions

“CCD Health helped us realize $4.4 million extra in revenue last year. We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model to understand call seasonalities and the correct number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million extra in revenue last year.”

Top 5 Radiology Brand in the U.S. Director of Imaging

About CCD

CCD Health is a nearshore call center based in the Dominican Republic focusing on providing exceptional patient experiences. Our healthcare support specialists work as an extension of your teams to help you have the right schedulers at the right time with the right skill set to serve all of your appointments. Simply put, we help you recruit, train, and staff to yield higher revenue by avoiding missed appointments and dropped calls.

outsource inbound call center services

1,000+

Patient care specialists

best call center outsourcing companies

1 Million+

Patient appointments scheduled per quarter

customer service call center outsourcing

92%

Calls answered in less than a minute

Best Healthcare Call Center

17

Industry awards

HIPAA Compliant Healthcare Call Center

100%

HIPAA and SLA compliant

PCI Certified Healthcare Call Center

PCI

Certified call center

Outsource Call Center Operations to Reduce Workforce Cost

50%

Reduced workforce cost

Grow Your Profit Margin with an Outsourced Call Center

30%

Profit margin growth

Optimize your Patient Experience

Medical appointment scheduling
Scalable & flexible
Patient support
service

 

Tailor your Radiology patient support solutions to meet your staffing, training, onboarding, and division of duty requirements. Then quickly scale up and down according to demand.

Experienced healthcare call center representatives
Experienced, knowledgeable specialists

 

For more than 10 years, more than 250 imaging centers like yours have relied on CCD Health for exceptional Radiology patient scheduling.

outsource outpatient scheduling
Workforce optimization
and business
intelligence

 

Get the most from your workforce with advanced forecasting, scheduling optimization, and real-time management of your agents.

Get started today!

Work at CCD

At CCD, we believe in providing better care that helps patients and clients alike. Our associates are at the forefront of everything we do. Whether it’s driving clients’ success, giving back to the community, or helping patients obtain attention efficiently and securely, our employees are always there. Our success is a direct result of our people who live and breathe our Core Values. Simply put, we believe in better lives.

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