The leading Radiology healthcare call center in the U.S.
Regional Diagnostic Imaging Center Chief Operating Officer“Their business intelligence is the biggest driver to making sure our profit margin is staying where it should be. Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”
Top 5 Radiology Brand in the U.S. Administrative Operations Manager“CCD’s Business Intelligence is probably one of the best things they’ve done. They’re good at keeping everyone aligned with KPIs and show us optimized staffing models so we can make sure we're all agreeing on staffing models to make sure our profit margin is staying where it should be. “
Andy Bosko Chief Executive Officer, Skybridge Americas“I have worked closely with CCD for more than seven years. I can honestly say that their operational excellence is only surpassed by the quality and integrity of their management team. I would not hesitate to recommend them to anyone seeking a first-class operation to care for their customers.
Chief Operating Officer Gobble“CCD Operates as an extension of our business, which ultimately exceeded our expectations by helping our internal Customer Service team to deliver a premium user experience in the areas of customer satisfaction and quality. CCD's management focus on data-driven continuous improvements and quality, enabled our growth as we scaled into new geographies.
CCD Omni Customer Head of Customer Experience“I ran an in-house team of 15 agents, and as my team grew, I needed to hire more customer success managers. Depending on seasonality and demand, I’d have to scale up, but then I’d have to let them go as operations and demand shifted. CCD helps me balance my workforce and cut out the constant hiring and firing process.”
VP of Customer Success ProPoint Solutions“Great experience partnering with the CCD team. Their willingness to go the extra mile is immeasurable!”
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Top 5 Radiology Brand in the U.S. Director of Imaging“CCD Health helped us realize $4.4 million extra in revenue last year. We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model to understand call seasonalities and the correct number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million extra in revenue last year.”
1,000+
Patient care specialists
1 Million+
Patient appointments scheduled per quarter
92%
Calls answered in less than a minute
17
Industry awards
100%
HIPAA and SLA compliant
PCI
Certified call center
50%
Reduced workforce cost
30%
Profit margin growth
Scalable & flexible
Patient support
service
Tailor your Radiology patient support solutions to meet your staffing, training, onboarding, and division of duty requirements. Then quickly scale up and down according to demand.
Experienced, knowledgeable specialists
For more than 10 years, more than 250 imaging centers like yours have relied on CCD Health for exceptional Radiology patient scheduling.
Workforce optimization
and business
intelligence
Get the most from your workforce with advanced forecasting, scheduling optimization, and real-time management of your agents.
