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Building an in-house team of patient support representatives, managers, and Q&A specialists in-house is rarely cost-efficient, and your staff often lacks experience with patient appointment scheduling, engagement, and other medical best practices.


Find out how your healthcare organization can benefit from an outsourced business provider in CCD Health

Our specialty areas


Gastroenterology procedure scheduling

From endoscopic to enteroscopic and colonoscopic procedures scheduling, our team ensures efficient booking tailored to your software, taking into account patients' and medical staff's preferences. 


CPT and ICD-10 Coding

Our specialized schedulers have access to procedure notes and the knowledge to identify coding and improve reimbursement rates. 

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Follow-up and health maintenance

Our follow-up and health maintenance services ensure patients receive timely reminders for post-procedure appointments, screenings, and preventive care measures that help get better patient outcomes


AHT and FTR optimization

Through AHT and FTR optimization strategies and their data-driven insights, we identify bottlenecks and implement optimizations to improve resolution times and patient experience. 


VoIP integration

We enable seamless communication between staff members and patients through VoIP integration services designed to integrate seamlessly with existing systems, enhancing efficiency and productivity.


Communication management

We leverage technology and personalized communication channels to ensure patients are well-informed and prepared for their appointments, leading to higher patient satisfaction rates.

What are the benefits of a specialized Gastro Scheduling service?

  • Access to trained schedulers with deep medical knowledge

  • Quicker appointment setup

  • Optimized appointment sequencing

  • Reduced scheduling friction

  • Data integrity

  • Integration with gastro or scheduling software

  • Regulation compliance

  • Lower overhead costs

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How we do it

Integrating with your scheduling software and employing highly trained schedulers with expertise in gastroenterology, we ensure that appointments are efficiently managed, scheduling conflicts are reduced, and patient flow is maximized.

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Reduced wait times

Our specialized approach to gastro-scheduling ensures that appointments are made promptly, reducing wait times and improving patient satisfaction.

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Effective scheduling

Our team consists of schedulers with specialized knowledge of gastroenterology, ensuring accurate scheduling and effective coordination of appointments.

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Reduced overhead costs

We help practices reduce overhead costs and increase revenue potential by improving the scheduling process and minimizing inefficiencies. 

Reduced abandoned calls. Improved patient experience. 

Drive more revenue by reducing patient no-shows and improving patient satisfaction with the leading healthcare call center for U.S.- based gastro and bariatric centers.