Building an in-house team of patient support representatives, managers, and Q&A specialists in-house is rarely cost-efficient, and your staff often lacks experience with patient appointment scheduling, engagement, and other medical best practices.
Find out how your healthcare organization can benefit from an outsourced business provider in CCD Health
Gastroenterology procedure scheduling
From endoscopic to enteroscopic and colonoscopic procedures scheduling, our team ensures efficient booking tailored to your software, taking into account patients' and medical staff's preferences.
CPT and ICD-10 Coding
Our specialized schedulers have access to procedure notes and the knowledge to identify coding and improve reimbursement rates.
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Follow-up and health maintenance
Our follow-up and health maintenance services ensure patients receive timely reminders for post-procedure appointments, screenings, and preventive care measures that help get better patient outcomes
AHT and FTR optimization
Through AHT and FTR optimization strategies and their data-driven insights, we identify bottlenecks and implement optimizations to improve resolution times and patient experience.
VoIP integration
We enable seamless communication between staff members and patients through VoIP integration services designed to integrate seamlessly with existing systems, enhancing efficiency and productivity.
Communication management
We leverage technology and personalized communication channels to ensure patients are well-informed and prepared for their appointments, leading to higher patient satisfaction rates.
Reduced wait times
Our specialized approach to gastro-scheduling ensures that appointments are made promptly, reducing wait times and improving patient satisfaction.
Effective scheduling
Our team consists of schedulers with specialized knowledge of gastroenterology, ensuring accurate scheduling and effective coordination of appointments.
Reduced overhead costs
We help practices reduce overhead costs and increase revenue potential by improving the scheduling process and minimizing inefficiencies.
