This year, Contact Centers Dominicana (CCD) was proud to host Women’s Talk 2023, an event celebrating International Women’s Day on March 8th, and one...
Join us for this informative webinar, where our VP of innovation will dive deep into topics like inflation rates, the economic recession, labor...
Looking to outsource your outpatient scheduling process? Before committing, ensure you have the answers to these seven key questions.
Discover the most common signs that can tell if a patient will be a no-show and what steps can you proactively take to reduce this no-show rate.
In today’s world, as humanity’s attention span continues to decrease, patients have increasingly become less patient. Here is how much waiting times...
Learn everything about Call Abandonment Rate, how you can calculate it and why it is important to improve your patients' experience.
Learn how to improve patient-experience at your radiology center by optimizing your processes and offering end-to-end patient care.
Patient Experience: using data analytics and business intelligence to improve patient loyalty and satisfaction scores (NPS, CSAT, and AHT).
The main purpose of the HIPAA Act is to safeguard patients' privacy, having a HIPAA-compliant Patient Scheduling Service will positively impact your...
A message from our CEO, Kalil Diaz, about CCD Care’s response to Hurricane Fiona's impact on the Dominican Republic.