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CCD Business Intelligence

Contact Centers Business Continuity | CCD

The novel coronavirus reach is wide and continues to impact hospitals, outpatient centers, and other businesses around the world. With no clear...

CCD Business Intelligence

Prepaid Wireless Company | CCD

Business Challenge Drive efficiency and reduce costs while maintaining the highest standards of customer care. CCD solutions – A robust servicing and...

CCD Business Intelligence

Growing Meal Kit Delivery Company | CCD

What was the Business Challenge? Develop an efficient and responsive multi-channel support process for an expanding customer base.   – Analysis of...

CCD Health

Major Medical Transcription Provider | CCD

Business Challenge Optimize customer service offerings and provide a growth vehicle for a leading medical transcription firm. CCD solutions –...

CCD Health

The Financial Impact of Abandoned Calls | CCD

A missed call means missed business. We can start by making a very objective question, why should we care about them? In the Imaging Center industry,...

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