Our History

The Story Behind CCD Contact Centers

At CCD, we believe that customer satisfaction is the most valuable asset a business can have. That's why we're here to help you improve your healthcare center processes and improve patient satisfaction —one interaction at a time.

Founded In 2011 in Santiago, Dominican Republic, and later acquired by Amergent Capital in 2017,  we have grown into one of the largest companies in our industry. 

We started with a simple vision: offering healthcare business process outsourcing. Now, we offer a wider number of services, but our focus remains the same: to partner with great firms and optimize their non-core business services to create value for all.