More appointments booked. Reduced no-shows

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BIG PICTURE

Health-specific quality services

Outsourcing is more cost-effective than hiring in-house, plus you can access a larger pool of healthcare-specialized professionals.

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DETAILS

Better customer experiences

A healthcare-specialized call center will provide better first-touchpoint metrics such as customer satisfaction, average handle time, and net promoter scores. 

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What our customers say

Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”CCD Health customerTop 3 radiology provider in the US

CCD Health customer Top 3 radiology provider in the US

We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model that allowed us to understand call seasonalities and the right number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million dollars extra in revenue last year.” CCD Health customerTop 10 radiology brands in the U.S.

CCD Health customer Top 10 radiology brands in the U.S.

 

See it for yourself

Schedule a discovery call and see how CCD Health can improve your schedule efficiency and center operations. 

 

PEOPLE

What sets CCD apart

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Working with 4 of the top 7 Radiology centers in the U.S.

H3 - Flexible and Scalable

+4,000,000

Patient appointments scheduled per year

volume_forecasting

60% reduction

in no-show rates

Scheduling efficiency for Healthcare Centers

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