Health-specific quality services
Outsourcing is more cost-effective than hiring in-house, plus you can access a larger pool of healthcare-specialized professionals.
Better customer experiences
A healthcare-specialized call center will provide better first-touchpoint metrics such as customer satisfaction, average handle time, and net promoter scores.
What our customers say
Their business analytics is really focused on process optimization and helping their operational teams identify what we can do to improve.”CCD Health customerTop 3 radiology provider in the US
We had a call abandonment rate of 10-13%. CCD developed a call volume forecasting model that allowed us to understand call seasonalities and the right number of agents needed to meet volume requirements. Today, our abandonment rate is at 3%, which helped us generate $4.4 million dollars extra in revenue last year.” CCD Health customerTop 10 radiology brands in the U.S.
What sets CCD apart
4 of 7
Working with 4 of the top 7 Radiology centers in the U.S.
Patient appointments scheduled per year
in no-show rates