Learn everything about Call Abandonment Rate, how you can calculate it and why it is important to improve your patients' experience.
Patient Experience: using data analytics and business intelligence to improve patient loyalty and satisfaction scores (NPS, CSAT, and AHT).
The main purpose of the HIPAA Act is to safeguard patients' privacy, having a HIPAA-compliant Patient Scheduling Service will positively impact your...
CCD Health celebrates over 1,500 employees in 2022 going through the CCD University program to help our clients increase patient satisfaction.
See proven best practices for patient scheduling to increase patient satisfaction, reduce abandoned calls, and increase your bottom line.
By using an on-call after-hours answering service for your outpatient center, you can increase patient satisfaction while maximizing your revenue.
What’s the best way to keep your patient records? Learn the difference between EHR vs. EMR software to see what is best for your outpatient clinic.
CCD Health's CEO, Kalil Diaz, speaks about knowledge process outsourcing and health services outsourcing at Meditalk 2022.
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