Learn about the financial impact and the hidden costs of dropped calls at your healthcare center. Plus, learn how to improve patient satisfaction...
Improving patient satisfaction can be daunting—especially when it’s difficult to measure. Here are 3 ways you can use empathy for the patient...
Healthcare is an information-intensive field. Here's how you can optimize your operational workflows with a medical record retrieval system.
For medical centers, appointment scheduling is part of delivering high-quality care. Learn more about optimal outpatient appointment scheduling...
Healthcare centers should continuously monitor and measure patient experience to make improvements with a combination of the right KPIs. Learn more...
Learn the benefits of a healthcare call center and how outsourcing positively affects appointment scheduling, record retrieval, and more.
Medical centers must deliver satisfactory patient experiences to deliver success for medical, financial and operational success. Here's why.
Medical office scheduling processes impact revenue and operational efficiency. Use these eight patient scheduling best practices to boost your...
Measuring the cost of patient no-shows at your outpatient medical center is alarming. Learn how to reduce patient no-shows with these three tactics.
Reducing your medical center's average handle times is challenging as you scale. Learn how to improve average handle time and calculate your AHT.